Support & Help
We are here to help you secure your digital life
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Need help? We are just an email away
Our support team is ready to assist with questions or issues.
For the fastest response, please include:
- Your device or platform (iOS, Android, macOS, or Windows)
- A detailed description of your issue
- Steps you have already tried
- Screenshots if applicable
Frequently asked questions
How are passwords encrypted?
All passwords are encrypted with AES-256-GCM on your device. Keys stay in platform secure storage: Keychain on iOS and macOS, EncryptedSharedPreferences on Android, and Windows Credential Manager on Windows.
How do I sync two devices?
Open Sync on both devices, choose Local Ethernet, pair with QR, and stay on the same network. If two entries conflict, the newer updated time is kept.
Can you recover my PIN or master password?
No. Enable biometrics and keep an encrypted export. We cannot reset a forgotten PIN. This is by design.
How do I back up my vault?
Open Settings → Export Vault to save an encrypted JSON file. On Android and Windows this needs the store unlock.
Does SafeVault work offline?
Yes. An internet connection is only needed for optional device-to-device sync and for store purchase or Restore Purchases.
Which platforms are supported?
iOS, Android, macOS, and Windows through the stores. SafeVault is not a web vault.
Do I need an account?
No. Install and use. The vault is local-only on this device. There is no SafeVault account to create or sign in to.
Is there a subscription?
The local vault works without paying. Sync and, on Android and Windows, import/export need the store unlock. Windows Store lists a one-time durable add-on, not a subscription. Apple and Google purchases are completed in that store.
How do I contact support?
Email service@sihuic.com (or receptionist@sihuic.com). Include your platform, app version from Settings → About, which store you used, and the steps you already tried.
Core features
Secure password storage
Store passwords in one secure location, organized by categories (Email, Social Media, Banking, etc.). Each password is encrypted using AES-256-GCM before storage, ensuring protection even if your device is compromised.
Password generator
Create strong passwords with customizable options: adjustable length (4–32 characters), uppercase/lowercase letters, numbers, symbols, and a real-time strength indicator. When you create a new vault entry, click the button on the right of the password field to generate a 16-character strong password automatically.
Search & organization
Find entries across categories with multi-term AND search. Space-separated words narrow results; wrap a phrase in quotes to keep spaces. Search titles, descriptions, and passwords.
Import & export
Backup and restore vault data in JSON format. JSON backups include authenticator accounts. Easily migrate from other password managers or create regular backups.
Built-in authenticator
Store website verification codes next to your passwords. Link, import, and copy codes without a separate authenticator app.
Biometric unlock
Use Face ID on iOS or Touch ID on supported devices for quick, secure access without typing your master password every time.
Troubleshooting
Biometrics will not unlock
Turn on device biometrics, allow the app permission, fall back to your PIN, then restart the app.
Sync does nothing
Put both devices on the same network, choose Local Ethernet, finish QR pairing, unlock both vaults, and keep the app in the foreground. On Android and Windows, complete the store unlock first.
Import or export is missing or blocked
On Android and Windows, complete the store unlock or Restore Purchases. On iOS and macOS, open Settings → Data Management. Check file access permission.
Getting started
- Download & install SafeVault from the Download page (App Store, Google Play, Microsoft Store, or direct builds).
- Open the app — no SafeVault account is required.
- Set a PIN / lock passcode and enable biometrics if your device supports them.
- Create categories and add your first passwords.
- Use the built-in generator for strong new passwords.
- Export an encrypted backup from Settings → Data Management regularly.
- Optional: unlock multi-device sync with a one-time store purchase, then sync over your local network.